US 12,008,355 B2
System and method for generating a specialized upgrade notification based on client intent for an application abstention
Parminder Singh Sethi, Ludhiana (IN); Kanika Kapish, Muzaffarnagar (IN); and Shelesh Chopra, Bangalore (IN)
Assigned to DELL PRODUCTS L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Jan. 18, 2022, as Appl. No. 17/578,035.
Prior Publication US 2023/0229416 A1, Jul. 20, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 8/65 (2018.01); G06F 18/23 (2023.01)
CPC G06F 8/65 (2013.01) [G06F 18/23 (2023.01)] 17 Claims
OG exemplary drawing
 
1. A method for managing a client environment, comprising:
monitoring, by an upgrade management agent, the client environment for an application abstention by a plurality of client devices of the client environment, wherein the plurality of client devices comprises a client device;
in response to the monitoring, obtaining device configuration information for the plurality of client devices;
applying a relational analysis to the device configuration information to obtain a normalized context reference for the application abstention corresponding to the plurality of client devices;
performing a clustering algorithm on the normalized context reference to generate a processed client intent dataset;
obtaining, after performing the clustering algorithm, a notification for a second application abstention by the client device;
in response to the notification, performing an intent analysis on the client device using the processed client intent dataset to determine a set of reasons for the second application abstention;
comparing the set of reasons to an upgrade coverage dataset;
identifying, based on the comparing, a set of solutions corresponding to the set of reasons;
generating, based on the comparing, a specialized upgrade notification based on the set of solutions; and
issuing the specialized upgrade notification to the client device.