US 12,328,413 B2
Systems and methods to provide remote support services to a testing device
Justin Fry, Cranston, RI (US); Christopher Jackson, Millis, MA (US); and Kylie Sauter, Franklin, MA (US)
Assigned to Illinois Tool Works Inc., Glenview, IL (US)
Filed by Illinois Tool Works Inc., Glenview, IL (US)
Filed on Mar. 8, 2024, as Appl. No. 18/600,341.
Application 18/600,341 is a continuation of application No. 16/964,110, abandoned, previously published as PCT/US2018/016183, filed on Jan. 31, 2018.
Prior Publication US 2024/0267462 A1, Aug. 8, 2024
Int. Cl. G01N 3/62 (2006.01); G01N 3/06 (2006.01); H04M 3/51 (2006.01)
CPC H04M 3/51 (2013.01) [G01N 3/068 (2013.01); G01N 3/62 (2013.01)] 17 Claims
OG exemplary drawing
 
1. A testing device to measure a mechanical property of a material or component, the testing device comprising:
a computing device configured to obtain a measurement value related to the material or component under test, the computing device comprising:
an input device;
a processor; and
a memory coupled to the processor and storing computer readable instructions which, when executed by the processor, cause the processor to:
in response to first input via the input device, transmit a request for a technical support service to a remote computing system;
perform, at the computing device, one or more remote service actions associated with the technical support service;
enter a support call reception mode by transmitting a request message to the remote computing system; and
establish, with a second computing system identified in a support call initiation message, at least one of an audio connection or a remote control connection, in which the support call initiation message is received in response to the request message.