US 12,327,151 B2
Integrating a process cloud services system with an intelligence cloud service based on converted PCS analytics data
Arif Iqbal, San Carlos, CA (US); Avinash Dabholkar, Fremont, CA (US); and Amit Naik, Sunnyvale, CA (US)
Assigned to Oracle International Corporation, Redwood Shores, CA (US)
Filed by Oracle International Corporation, Redwood Shores, CA (US)
Filed on May 11, 2021, as Appl. No. 17/317,534.
Application 17/317,534 is a continuation of application No. 16/578,046, filed on Sep. 20, 2019, granted, now 11,042,425.
Application 16/578,046 is a continuation of application No. 15/491,866, filed on Apr. 19, 2017, granted, now 10,467,070, issued on Nov. 5, 2019.
Claims priority of provisional application 62/395,284, filed on Sep. 15, 2016.
Claims priority of provisional application 62/395,285, filed on Sep. 15, 2016.
Prior Publication US 2021/0326194 A1, Oct. 21, 2021
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 9/54 (2006.01); G06F 11/14 (2006.01); G06F 11/32 (2006.01); G06F 16/25 (2019.01); H04L 12/26 (2006.01); H04L 43/045 (2022.01)
CPC G06F 9/546 (2013.01) [G06F 11/1469 (2013.01); G06F 11/1471 (2013.01); G06F 11/321 (2013.01); G06F 16/258 (2019.01); H04L 43/045 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A method of integrating a process cloud services (PCS) system with an intelligence cloud service (ICS) based on converted PCS analytics data, the method comprising:
converting, performed at the PCS system, PCS analytics data into a format for the ICS resulting in the converted PCS analytics data that is in a format for the ICS;
transferring the converted PCS analytics data from the PCS system to the ICS;
integrating the PCS system with the ICS based on the converted PCS analytics data received at the ICS;
creating a bridge between the PCS and the ICS based at least in part on the converted PCS analytics data;
using the bridge for communications between the PCS and the ICS at least by:
retrieving the converted PCS analytics data using a user interface associated with the ICS; and
creating customer dash boards based on ICS tables and the converted PCS analytics data.