US 12,003,665 B2
System and method for electronically obtaining and displaying contextual information for unknown or unfamiliar callers during incoming call transmissions
Yong Tian, Chengdu (CN)
Assigned to MOTOROLA SOLUTIONS, INC., Chicago, IL (US)
Appl. No. 17/287,121
Filed by MOTOROLA SOLUTIONS, INC., Chicago, IL (US)
PCT Filed Nov. 20, 2018, PCT No. PCT/CN2018/116494
§ 371(c)(1), (2) Date Apr. 21, 2021,
PCT Pub. No. WO2020/102992, PCT Pub. Date May 28, 2020.
Prior Publication US 2021/0385325 A1, Dec. 9, 2021
Int. Cl. H04M 3/42 (2006.01); G06F 3/0481 (2022.01); G06F 3/14 (2006.01)
CPC H04M 3/42068 (2013.01) [G06F 3/0481 (2013.01); G06F 3/14 (2013.01); H04M 3/42042 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for electronically retrieving and displaying contextual information for determined unknown or unfamiliar callers during an incoming call from a source device to a receiving device, the method comprising:
receiving, at an electronic processor of the receiving device, an incoming call transmission notification signal associated with the incoming call requesting that a call be established between the receiving device and the source device;
identifying, by the electronic processor via the incoming call transmission notification signal, a source identifier identifying a network or hardware address associated with the source device initiating the incoming call to the receiving device;
providing, by the electronic processor, an indication of the incoming call and a request to accept the incoming call at an output interface of the receiving device, a positive response to which will cause the incoming call to be accepted and allow audio and/or video data captured at one of the receiving device and the source device to be provided to the other of the receiving device and the source device over a wired and/or wireless network communicably connecting the source device to the receiving device;
determining, by the electronic processor, that one of (i) this is a first time that the source device having the source identifier has called this receiving device, (ii) a local address book of the receiving device stored at the receiving device does not include the source device having the source identifier, and (iii) the local address book includes the source device having the source identifier but does not include any associated contextual information including a friendly name associated with a user of the source device to aid a second user of the receiving device in identifying the user of the source device, and responsively:
accessing, by the electronic processor, one or more local or remote databases of public safety incident information, talkgroup membership and historical talkgroup call information, vehicle registration information, computer aided dispatch (CAD) records, private call historical information, mobile application historical service information, and historical location information;
identifying, via the one or more local or remote databases using the source identifier of the source device and a destination identifier of the receiving device, contextual information from the local or remote databases associating the source device with the receiving device; and
providing, at one or both of an audio and visual output of the receiving device and while providing the indication of and request to accept the incoming call, the identified contextual information.