US 12,002,057 B2
Predictive contextual transaction scoring
John Bungert, Durham, NC (US); Terrance Luciani, Monroe Township, NJ (US); Andrew O'Mara, New York, NY (US); and Jordan Ashleigh McAlister, Cary, NC (US)
Assigned to METROPOLITAN LIFE ISURANCE CO., New York, NY (US)
Filed by METROPOLITAN LIFE ISURANCE CO., New York, NY (US)
Filed on Apr. 28, 2023, as Appl. No. 18/141,348.
Application 18/141,348 is a continuation of application No. 17/200,067, filed on Mar. 12, 2021, granted, now 11,676,154.
Prior Publication US 2023/0267473 A1, Aug. 24, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 20/40 (2012.01)
CPC G06Q 20/4097 (2013.01) [G06Q 20/4014 (2013.01); G06Q 20/4016 (2013.01); G06Q 20/405 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A predictive contextual transaction scoring system, comprising:
one or more network interfaces to communicate over a network;
a processor coupled to the network interfaces and adapted to execute one or more processes; and
a memory having instructions executable by the processor encoded thereon, the instructions, when executed by the processor, are operable to:
receive contextual feedback data for historical transactions associated with a marketplace, the contextual feedback data including contextual transaction details associated with respective completed transactions;
analyze patterns in the contextual feedback data to identify unique preferences associated with a requesting party;
analyze the contextual feedback data to identify attributes associated with each respective service provider of first set of service providers;
receive a service request from the requesting party for a new transaction in the marketplace;
predict a feedback score for completing the service request by each respective service provider of a second set of service providers based on a match between the attributes of each respective service provider and the unique preferences of the requesting party;
determine the feedback score for at least one service provider of the second set of service providers exceeds a baseline transaction score for the marketplace; and
provide a recommendation to the requesting party to facilitate the new transaction in the marketplace between the requesting party and the at least one service provider.