US 12,002,028 B2
Isolated POS terminal connectivity
John Crooks, Duluth, GA (US); John Tatum Dyal, Acworth, GA (US); Andrew Klenzak, Atlanta, GA (US); Brian Patrick Rogers, Roswell, GA (US); Sergio Silva, Atlanta, GA (US); and Jeremy Cyle Taylor, Cumming, GA (US)
Assigned to NCR Voyix Corporation, Atlanta, GA (US)
Filed by NCR Voyix Corporation, Atlanta, GA (US)
Filed on Sep. 23, 2022, as Appl. No. 17/951,785.
Application 17/951,785 is a continuation of application No. 17/002,955, filed on Aug. 26, 2020, granted, now 11,461,754.
Prior Publication US 2023/0013242 A1, Jan. 19, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 20/20 (2012.01); G06K 7/14 (2006.01); G06K 19/06 (2006.01); G07G 1/00 (2006.01); G07G 1/01 (2006.01); G07G 1/12 (2006.01); H04B 5/72 (2024.01); H04L 9/40 (2022.01)
CPC G06Q 20/202 (2013.01) [G06K 7/1413 (2013.01); G06K 7/1417 (2013.01); G06K 19/06018 (2013.01); G06K 19/06037 (2013.01); G07G 1/0009 (2013.01); G07G 1/0045 (2013.01); G07G 1/01 (2013.01); G07G 1/12 (2013.01); H04L 63/0838 (2013.01); H04B 5/72 (2024.01)] 20 Claims
OG exemplary drawing
 
19. A point of sale (POS) terminal, comprising:
a display; and
processing circuitry configured to perform operations, comprising:
detecting a trigger event causing an error condition on the POS terminal;
gathering diagnostic information associated with the error condition;
scraping POS software logs for a plurality of previous error codes immediately preceding a present error code associated with the trigger event;
generating a message that comprises a server address for a server, the diagnostic information for the error condition, and the plurality of previous error codes and the present error code;
creating an encoded message for the message;
providing the encoded message to a mobile device;
receiving response information from the mobile device, wherein the mobile device obtains the response information from the server using the server address in the encoded message; and
processing the response information to resolve the error condition.