US 12,001,274 B2
System and method for automatically monitoring and diagnosing user experience problems
Si Sun, Roswell, GA (US); and Forrestt Severtson, Alpharetta, GA (US)
Assigned to STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed by STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed on May 26, 2022, as Appl. No. 17/826,124.
Application 17/826,124 is a continuation of application No. 16/874,415, filed on May 14, 2020.
Prior Publication US 2022/0283887 A1, Sep. 8, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06F 11/22 (2006.01); G06F 11/34 (2006.01); G06N 5/04 (2023.01); G06N 20/00 (2019.01)
CPC G06F 11/079 (2013.01) [G06F 11/0751 (2013.01); G06F 11/0778 (2013.01); G06F 11/2263 (2013.01); G06F 11/3438 (2013.01); G06N 5/04 (2013.01); G06N 20/00 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method for diagnosing a problem of a website, the website comprising a plurality of webpages, and the method comprising, via one or more processors:
receiving a list of potential user experience problems;
extracting click data from the website;
processing the extracted click data by processing the extracted click data into at least one forward gram, and at least one reverse gram;
training an analytics engine based on the processed click data; and
using the trained analytics engine to diagnose the problem of the website with a potential user experience problem of the received list of potential user experience problems.