| CPC H04L 12/1831 (2013.01) [G10L 15/04 (2013.01); G10L 15/08 (2013.01); G10L 15/1815 (2013.01); G10L 15/26 (2013.01); H04L 12/1818 (2013.01); G10L 2015/088 (2013.01)] | 20 Claims |

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1. A method, comprising:
receiving a transcript that includes one or more transcriptions of utterances associated with a list of topics;
for each topic in the list of topics, segmenting the utterances into one or more topic segments based on a determination of an utterance boundary based on a lexical score that is a vector product associated with an adjacent pair of text blocks, wherein a vector contains a number of times a lexical item occurs within a corresponding text block;
for each of the one or more topic segments, determining whether a respective topic segment is related to a topic using one or more zero-shot text classification techniques; and
transmitting, to one or more client devices, a list of topic segments that are related to the topic.
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