US 12,322,375 B1
Transcription analysis platform
Michael J. Szentes, San Antonio, TX (US); Carlos Chavez, San Antonio, TX (US); Robert E. Lewis, Boerne, TX (US); and Nicholas S. Walker, El Paso, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by United Services Automobile Association (USAA), San Antonio, TX (US)
Filed on Oct. 27, 2023, as Appl. No. 18/496,797.
Application 18/496,797 is a continuation of application No. 17/084,513, filed on Oct. 29, 2020, granted, now 11,837,214.
Application 17/084,513 is a continuation of application No. 15/614,119, filed on Jun. 5, 2017, granted, now 10,854,190, issued on Dec. 1, 2020.
Claims priority of provisional application 62/349,290, filed on Jun. 13, 2016.
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 16/683 (2019.01); G06F 40/226 (2020.01); G06F 40/268 (2020.01); G10L 15/01 (2013.01); G10L 15/18 (2013.01); G10L 15/26 (2006.01); G10L 17/20 (2013.01)
CPC G10L 15/01 (2013.01) [G06F 16/685 (2019.01); G06F 40/226 (2020.01); G06F 40/268 (2020.01); G10L 15/1822 (2013.01); G10L 15/26 (2013.01); G10L 17/20 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method comprising:
receiving, at a graphical user interface (GUI), a transcription of an audio file and a baseline transcription of the audio file;
displaying, by the GUI, one or more portions of the transcription aligned with one or more corresponding portions of the baseline transcription;
displaying, by the GUI, a differentiator label for each portion of the transcription based on a comparison of a portion of the transcription with a corresponding portion of the baseline transcription;
displaying, by the GUI, an error rate of the transcription based on determinations of whether each portion, as aligned between the transcription and the baseline transcription, has a differentiator label corresponding to correct, inserted, substituted in, or deleted respective differentiator labels assigned to each portion of the transcription; and
displaying, by the GUI, a heat map that is based on A) the error rate and B) determined word lengths of the transcription and/or the baseline transcription.