US 11,997,232 B2
System and method for routing an emergency call
Yatin Gujar, Mumbai (IN); Shilpa Salunkhe, Mumbai (IN); Thiagarajan Arumugam, Mumbai (IN); and Rajeev Gupta, Mumbai (IN)
Assigned to JIO PLATFORMS LIMITED, Ahmedabad (IN)
Filed by Jio Platforms Limited, Gujarat (IN)
Filed on Oct. 4, 2022, as Appl. No. 17/938,022.
Application 17/938,022 is a continuation of application No. 17/133,946, filed on Dec. 24, 2020, granted, now 11,463,584, issued on Oct. 4, 2022.
Claims priority of application No. 201921053779 (IN), filed on Dec. 24, 2019.
Prior Publication US 2023/0283715 A1, Sep. 7, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); G06F 16/955 (2019.01); G06Q 50/26 (2012.01); H04M 3/42 (2006.01)
CPC H04M 3/5116 (2013.01) [G06F 16/955 (2019.01); G06Q 50/265 (2013.01); H04M 3/42348 (2013.01); H04M 3/5191 (2013.01); H04M 2242/04 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A method for routing a call in a communication network, the method comprising:
receiving, from a user device, a call;
determining a current location information of the user device based on the call;
identifying a Public-Safety Answering Point (PSAP) corresponding to the current location information of the user device, wherein identifying the PSAP corresponding to the current location information of the user device comprises:
identifying a serving cell identifier for the user device based on the current location information of the user device, and
obtaining one or more parameters of subscriber information associated with the user device; and
routing the call to the identified PSAP;
wherein the one or more parameters of the subscriber information associated with the user device comprises one or more emergency contacts of a user of the user device, and the method further comprises:
transmitting a request for sharing location to one or more other devices associated with the one or more emergency contacts of the user of the user device;
receiving locations of the one or more other devices associated with the one or more emergency contacts of the user of the user device;
determining at least one other device from the one or more other devices in a proximity to the user device based on a comparison of the locations of the one or more other devices and the current location information of the user device; and
transmitting, to the at least one other device, an emergency notification comprising the current location information of the user device.
 
9. A system for routing a call, the system comprising:
a memory storing a set of instructions; and
one or more processors configured to execute the set of instructions to cause the system to perform:
receiving, from a user device, a call;
determining a current location information of the user device based on the call;
identifying a Public-Safety Answering Point (PSAP) corresponding to the current location information of the user device, wherein identifying the PSAP corresponding to the current location information of the user device comprises:
identifying a serving cell identifier for the user device based on the current location information of the user device, and
obtaining one or more parameters of subscriber information associated with the user device; and
routing the call to the identified PSAP;
wherein the one or more parameters of the subscriber information associated with the user device comprises one or more emergency contacts of a user of the user device, and the method further comprises:
transmitting a request for sharing location to one or more other devices associated with the one or more emergency contacts of the user of the user device;
receiving locations of the one or more other devices associated with the one or more emergency contacts of the user of the user device;
determining at least one other device from the one or more other devices in a proximity to the user device based on a comparison of the locations of the one or more other devices and the current location information of the user device; and
transmitting, to the at least one other device, an emergency notification comprising the current location information of the user device.
 
18. A non-transitory computer readable medium that stores a set of instructions that is executable by one or more processors of a computer system to cause the computer system to perform a method for routing a call, the method comprising:
receiving, from a user device, a call;
determining a current location information of the user device based on the call;
identifying a Public-Safety Answering Point (PSAP) corresponding to the current location information of the user device, wherein identifying the PSAP corresponding to the current location information of the user device comprises:
identifying a serving cell identifier for the user device based on the current location information of the user device; and
routing the call to the identified PSAP,
wherein the one or more parameters of the subscriber information associated with the user device comprises one or more emergency contacts of a user of the user device, and the method further comprises:
transmitting a request for sharing location to one or more other devices associated with one or more emergency contacts of the user of the user device;
receiving locations of the one or more other devices associated with the one or more emergency contacts of the user of the user device;
determining at least one other device from the one or more other devices in a proximity to the user device based on a comparison of the locations of the one or more other devices and the current location information of the user device; and
transmitting, to the at least one other device, an emergency notification comprising the current location information of the user device.