US 11,996,977 B2
System and method for automated information technology services management
Jeremy Guthrie, Fitchburg, WI (US); and Jason Owens, Brookfield, WI (US)
Assigned to CDW LLC, Vernon Hills, IL (US)
Filed by CDW LLC, Vernon Hills, IL (US)
Filed on Jun. 13, 2022, as Appl. No. 17/839,291.
Application 17/839,291 is a continuation of application No. 16/160,449, filed on Oct. 15, 2018, granted, now 11,362,889.
Prior Publication US 2022/0311661 A1, Sep. 29, 2022
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 9/40 (2022.01); G06F 15/16 (2006.01); H04L 12/24 (2006.01); H04L 12/46 (2006.01); H04L 15/16 (2006.01); H04L 29/06 (2006.01); H04L 29/08 (2006.01); H04L 41/0803 (2022.01); H04L 67/10 (2022.01)
CPC H04L 41/0803 (2013.01) [H04L 12/4633 (2013.01); H04L 63/0428 (2013.01); H04L 63/029 (2013.01); H04L 67/10 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A computer-implemented method of facilitating access to one or more information technology services, comprising:
receiving, from a customer, a selection of one or more information technology services of an information technology services provider;
initializing a machine avatar in a computing environment by analyzing the information technology services;
establishing a network tunnel between the machine avatar and a base management node that runs services of the customer;
analyzing, via the machine avatar of the customer, a computer network of the customer to generate a validity of at least one aspect of the customer's computing environment;
transmitting, based on the validity, a recommendation for improving the customer's computing environment to the customer; and
receiving, via the network tunnel, network traffic of the customer addressed to the selected information technology services.