US 11,991,319 B2
Apparatus, information processing system, and non-transitory recording medium
Shuuko Kono, Tokyo (JP); Yoshinori Tatsunokuchi, Kanagawa (JP); Hirobumi Tsuruoka, Tokyo (JP); Masayoshi Furusawa, Kanagawa (JP); and Satoru Toya, Tokyo (JP)
Assigned to RICOH COMPANY, LTD., Tokyo (JP)
Filed by Shuuko Kono, Tokyo (JP); Yoshinori Tatsunokuchi, Kanagawa (JP); Hirobumi Tsuruoka, Tokyo (JP); Masayoshi Furusawa, Kanagawa (JP); and Satoru Toya, Tokyo (JP)
Filed on Sep. 26, 2022, as Appl. No. 17/952,317.
Claims priority of application No. 2021-169764 (JP), filed on Oct. 15, 2021.
Prior Publication US 2023/0122437 A1, Apr. 20, 2023
Int. Cl. H04N 1/00 (2006.01); G06F 3/12 (2006.01); H04N 1/32 (2006.01)
CPC H04N 1/00029 (2013.01) [H04N 1/00344 (2013.01)] 9 Claims
OG exemplary drawing
 
1. An apparatus comprising circuitry configured to:
receive an input of problem information that is information on a problem;
transmit the problem information to an information processing apparatus communicably connected to the apparatus via a network;
receive, from the information processing apparatus, troubleshooting information corresponding to the problem information, the troubleshooting information being information for solving the problem;
output a first screen including a first transition button and a second transition button, wherein in a case that the first transition button is pressed, the first screen is transitioned to a second screen for displaying the troubleshooting information corresponding to the problem information including a moving image of operation instruction on solving the problem, and in a case that the second transition button is pressed, the first screen is transition to a third screen for making a repair request, the second screen also including a switching button for switching to the third screen;
output the troubleshooting information in the case that the second screen is displayed; and
transmit, to an extraneous resource, the repair request including the problem information and information indicating whether the troubleshooting information has been output in the case that the third screen is displayed.