US 11,991,309 B2
Generating visualizations of interactive voice response menu options during a call
Vi Dinh Chau, Seattle, WA (US)
Assigned to Zoom Video Communications, Inc., San Jose, CA (US)
Filed by Zoom Video Communications, Inc., San Jose, CA (US)
Filed on Mar. 9, 2023, as Appl. No. 18/181,080.
Application 18/181,080 is a continuation of application No. 17/237,139, filed on Apr. 22, 2021, granted, now 11,627,223, issued on Apr. 11, 2023.
Prior Publication US 2023/0216958 A1, Jul. 6, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); G10L 15/26 (2006.01); H04M 1/72469 (2021.01); H04M 3/493 (2006.01); H04M 3/56 (2006.01)
CPC H04M 3/5166 (2013.01) [G10L 15/26 (2013.01); H04M 1/72469 (2021.01); H04M 3/493 (2013.01); H04M 3/567 (2013.01); H04M 3/568 (2013.01); H04M 2201/40 (2013.01); H04M 2201/42 (2013.01); H04M 2203/256 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
transcribing, by a telephony system during a call from a calling device to a destination device associated with an interactive voice response service, audio of the call to identify menu options of a current menu of the interactive voice response service;
generating, by the telephony system during the call, visualizations representing the menu options; and
outputting, by the telephony system for selection during the call, the visualizations to a display associated with the calling device.