US 11,991,219 B2
Systems and methods to establish service request interactions
Alan Lugiai, Brembate di Sopra (IT); Francesco Falanga, Mercogliano (IT); and Bartolomeo Sorrentino, Milan (IT)
Assigned to Softphone SRL, (IT)
Filed by Softphone SRL, Milan (IT)
Filed on Aug. 30, 2022, as Appl. No. 17/898,598.
Application 17/898,598 is a continuation of application No. 16/971,920, granted, now 11,470,125, previously published as PCT/IB2019/052357, filed on Mar. 22, 2019.
Claims priority of provisional application 62/663,548, filed on Apr. 27, 2018.
Claims priority of provisional application 62/647,619, filed on Mar. 23, 2018.
Prior Publication US 2023/0007057 A1, Jan. 5, 2023
Int. Cl. G06F 15/16 (2006.01); H04L 12/06 (2006.01); H04L 41/06 (2022.01); H04L 65/1069 (2022.01); H04L 67/02 (2022.01); H04L 67/141 (2022.01)
CPC H04L 65/1069 (2013.01) [H04L 12/06 (2013.01); H04L 41/06 (2013.01); H04L 67/02 (2013.01); H04L 67/141 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system to establish communication sessions, comprising:
a data processing system having at least one processor coupled with memory, the data processing system in a cloud environment communicatively coupled with a smart TV device and a computing device in a contact center environment, the data processing system to:
establish, using first registration information of a first application on the smart TV device, a communication session between the data processing system and the smart TV device;
receive, from the first application on the smart TV device via the communication session, a request for service identifying event information;
extend, responsive to receipt of the request, the communication session with the smart TV device over the cloud environment, in which the data processing system is in, to a second application on the computing device in the contact center environment using the first registration information and second registration information of the second application;
transmit the request for service from the smart TV device to the computing device in the contact center environment via the communication session; and
communicate, via the communication session, response data generated by the second application on the computing device using the event information of the request for service.