US 11,991,141 B2
System and method of generating automated communications
Tomas Gorny, Scottsdale, AZ (US)
Assigned to Nextiva, Inc., Scottsdale, AZ (US)
Filed by Nextiva, Inc., Scottsdale, AZ (US)
Filed on Aug. 28, 2023, as Appl. No. 18/238,699.
Application 18/238,699 is a continuation of application No. 17/233,060, filed on Apr. 16, 2021, granted, now 11,743,227.
Claims priority of provisional application 63/012,745, filed on Apr. 20, 2020.
Prior Publication US 2023/0403251 A1, Dec. 14, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. H04L 51/216 (2022.01); G06F 40/106 (2020.01); G06Q 30/0601 (2023.01); H04L 51/02 (2022.01); H04L 51/234 (2022.01); H04L 51/56 (2022.01)
CPC H04L 51/56 (2022.05) [G06F 40/106 (2020.01); G06Q 30/0631 (2013.01); H04L 51/02 (2013.01); H04L 51/216 (2022.05); H04L 51/234 (2022.05)] 14 Claims
OG exemplary drawing
 
1. A system comprising an automation platform associated with an entity and one or more end user systems, the automation platform comprising a campaign configuration interface, a workflow pipeline visualization interface, a processor and memory and configured to:
access campaign data, communications data, one or more communication sentiment scores and templates data;
generate the campaign configuration interface comprising one or more selectable options;
receive a selection of a communication channel from the one or more selectable options from the campaign configuration interface;
generate and store an initial communication for a campaign;
transmit the initial communication of the campaign via the selected communication channel at a preselected date and time;
generate the workflow pipeline visualization interface illustrating one or more communications of the campaign between the automation platform and one or more end user systems, wherein the workflow pipeline visualization interface is generated based upon survey data, campaign data, communications data and templates data, wherein the workflow pipeline visualization interface is organized in columns according to a phase of the campaign, and wherein the workflow pipeline visualization interface further illustrates on a single display one or more communications scheduled to be initiated, one or more communications currently undergoing one or more rounds of modification and review, and one or more communications that have been transmitted to the one or more end user systems; and
display the workflow pipeline visualization interface on an output device.