US 11,991,056 B1
Graphical diagnosis and remediation of impairments within a service provider network
Shashank Somal, East Meadow, NY (US); Rajesh Khandelwal, Princeton Junction, NJ (US); Mahesh Singh, Roslyn Heights, NY (US); Christopher Bhim, South Ozone Park, NY (US); and Kathleen Ziet, New Hyde Park, NY (US)
Assigned to CSC Holdings, LLC, Bethpage, NY (US)
Filed by CSC Holdings, LLC, Bethpage, NY (US)
Filed on Jun. 16, 2022, as Appl. No. 17/842,623.
Int. Cl. H04L 41/5074 (2022.01); H04L 41/0631 (2022.01); H04L 41/22 (2022.01); H04L 41/507 (2022.01)
CPC H04L 41/5074 (2013.01) [H04L 41/0631 (2013.01); H04L 41/22 (2013.01); H04L 41/507 (2013.01)] 24 Claims
OG exemplary drawing
 
1. A method for remedying an impairment within a service provider network, the method comprising:
receiving, by a first computer system within the service provider network, a symptom of the impairment that is being experienced by a subscriber;
executing, by the first computer system, a graphical user interface (GUI) having a plurality of GUI selection elements that are mapped to a plurality of symptom indicators;
receiving, by the first computer system, a selection of a GUI selection element from among the plurality of GUI selection elements that was selected while interfacing with the GUI;
assigning, by the first computer system, the GUI selection element to a symptom indicator from among the plurality of symptom indicators that is mapped to the selected GUI selection element;
receiving, by a second computer system within the service provider network, the symptom indicator from the first computer system;
selecting, by the second computer system, a remediation action from among a plurality of remediation actions that corresponds to the symptom indicator, the remediation action including a hierarchical arrangement of remediation actions having a plurality of hierarchical branches of remediation actions;
providing, by the second computer system, the remediation action to the first computer system to remedy the impairment within the service provider network;
performing, by the first computer system, a top level action from among the plurality of hierarchical branches of remediation actions;
designating, by the first computer system, a hierarchical branch from among the plurality of hierarchical branches of remediation actions to be performed in response to the top level action; and
performing, by the first computer system, the hierarchical branch to remedy the impairment within the service provider network.