US 11,989,963 B2
Artificial intelligence assisted speech and image analysis in technical support operations
Amir Yoffe, Tel-Mond (IL); and Eitan Cohen, Tel Aviv (IL)
Assigned to TechSee Augmented Vision, Ltd., Herzliya (IL)
Filed by TECHSEE AUGMENTED VISION LTD., Herzliya (IL)
Filed on Dec. 30, 2021, as Appl. No. 17/566,528.
Claims priority of provisional application 63/131,875, filed on Dec. 30, 2020.
Prior Publication US 2022/0208188 A1, Jun. 30, 2022
Int. Cl. G10L 15/22 (2006.01); G06F 40/30 (2020.01); G06Q 30/012 (2023.01); G06T 7/00 (2017.01); G06V 10/12 (2022.01); G06V 30/10 (2022.01); G06V 30/146 (2022.01); G06V 30/148 (2022.01); G06V 30/242 (2022.01); G10L 13/02 (2013.01); G10L 15/18 (2013.01); G06F 40/35 (2020.01); G06V 10/26 (2022.01); G06V 10/44 (2022.01); G06V 10/80 (2022.01); G06V 20/20 (2022.01); G10L 15/26 (2006.01)
CPC G06V 30/153 (2022.01) [G06F 40/30 (2020.01); G06Q 30/012 (2013.01); G06T 7/0006 (2013.01); G06V 10/12 (2022.01); G06V 30/10 (2022.01); G06V 30/147 (2022.01); G06V 30/242 (2022.01); G10L 13/02 (2013.01); G10L 15/1815 (2013.01); G10L 15/22 (2013.01); G06F 40/35 (2020.01); G06T 2207/30176 (2013.01); G06V 10/26 (2022.01); G06V 10/44 (2022.01); G06V 10/803 (2022.01); G06V 20/20 (2022.01); G10L 2015/223 (2013.01); G10L 15/26 (2013.01)] 27 Claims
OG exemplary drawing
 
1. A non-transitory computer readable medium including instructions that, when executed by at least one processor, cause the at least one processor to perform artificial-intelligence-based technical support operations, the operations comprising:
receiving over at least one network first audio signals from a mobile communications device, the first audio signals including speech data associated with a technical support session;
receiving first image signals from the mobile communications device via the at least one network, the first image signals including image data associated with a product for which support is sought;
analyzing the first audio signals using artificial intelligence;
analyzing the first image signals using artificial intelligence;
aggregating the analysis of the first audio signals and the first image signals;
based on the aggregated analysis of the first image signals and the first audio signals, accessing at least one data structure to identify an image capture instruction;
presenting the image capture instruction to the mobile communications device via the at least one network, the image capture instruction including a direction to alter a physical structure identified in the first image signals and to capture second image signals of an altered physical structure;
receiving from the mobile communications device second image signals via the at least one network, the second image signals corresponding to the altered physical structure;
analyzing the captured second image signals using artificial intelligence; and
based on the analysis of the second image signals, determining a technical support resolution status.