US 11,989,747 B2
Smart feedback system
Anja Wilbert, Munich (DE); Sabrina Regler, Munich (DE); Erica Davis, Nuremberg (DE); Oliver Latka, Penzberg (DE); Alice Guenes, Fürstenfeldbruck (DE); Lars Gregori, Munich (DE); Ketaki Raut, Munich (DE); and Valentin Vieriu, Munich (DE)
Assigned to SAP SE, Walldorf (DE)
Filed by SAP SE, Walldorf (DE)
Filed on Aug. 5, 2020, as Appl. No. 16/985,741.
Prior Publication US 2022/0044265 A1, Feb. 10, 2022
Int. Cl. G06Q 30/00 (2023.01); G06F 21/32 (2013.01); G06Q 30/0203 (2023.01); G06Q 30/0282 (2023.01); G06Q 30/0601 (2023.01); G06T 13/40 (2011.01); H04W 4/80 (2018.01)
CPC G06Q 30/0203 (2013.01) [G06F 21/32 (2013.01); G06Q 30/0282 (2013.01); G06Q 30/0631 (2013.01); G06Q 30/0643 (2013.01); G06T 13/40 (2013.01); H04W 4/80 (2018.02)] 18 Claims
OG exemplary drawing
 
1. A computer-implemented method, the method being executed by at least one processor associated with a smart feedback system (SFS), wherein the SFS stores a plurality of user profiles, wherein each user profile is associated with a corresponding user and a corresponding personalized avatar, the method comprising:
identifying, by the SFS, a user of a plurality of users associated with a first interaction with the SFS from a first device at a first location remote from the SFS, wherein the first device is a smart phone associated with the user at the first location;
providing a first visualization of a personalized avatar associated with and previously personalized by and for the user to the first device based on a user profile associated with the user;
providing a first personalized feedback request to the first device during the first visualization of the personalized avatar, wherein the first personalized feedback request includes a first set of feedback requests associated with a first offer associated with a first participant of a plurality of participants;
receiving first feedback of the user captured by the first device in response to the first personalized feedback request and associating the first feedback with the user profile;
identifying, by the at least one processor, the user associated with a second interaction with the SFS from a second device at the first location, based on detecting the first device in proximity to the second device, wherein the second device is different than the first device, and wherein a location of the first device is determined by the second device based on a quick response (QR) code, an iBeacon, Bluetooth, or near-field communication (NFC);
providing a second visualization of the personalized avatar to the second device;
providing a second personalized feedback request to the second device during the second visualization of the personalized avatar, wherein the second personalized feedback request includes a second set of feedback requests associated with a second offer associated with a second participant of the plurality of participants that is identified based on the first feedback captured by the first device in response to the first personalized feedback request; and
receiving second feedback of the user captured by the second device in response to the second personalized feedback request and associating the second feedback with the user profile.