US 11,989,212 B2
Systems and methods for automatic change request management using similarity metric computations
Ranadhir Ghosh, Maharashtra (IN)
Assigned to Fidelity Information Services, LLC, Jacksonville, FL (US)
Filed by FIDELITY INFORMATION SERVICES, LLC, Jacksonvile, FL (US)
Filed on Mar. 14, 2023, as Appl. No. 18/183,253.
Application 18/183,253 is a continuation of application No. 17/191,027, filed on Mar. 3, 2021, granted, now 11,636,134.
Claims priority of application No. 202111002224 (IN), filed on Jan. 18, 2021.
Prior Publication US 2023/0222143 A1, Jul. 13, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 16/28 (2019.01); G06F 16/23 (2019.01)
CPC G06F 16/285 (2019.01) [G06F 16/2358 (2019.01)] 20 Claims
OG exemplary drawing
 
1. A method for managing change requests, comprising:
receiving a change request;
extracting a first request element from the change request;
determining a first similarity metric between the received change request and a second change request based on the extracted first request element;
determining a first classification of the received change request based on the first similarity metric;
determining an implementation device to implement the received change request based on the first classification; and
transmitting the received change request to the implementation device.