US 11,989,110 B2
Guidance system for computer repair
Landon Martin Chambers, Round Rock, TX (US); Ravi Shukla, Bangalore (IN); Jeffrey Scott Vah, Round Rock, TX (US); and Yi-Wun Chen, Tempe, AZ (US)
Assigned to DELL PRODUCTS L.P., Round Rock, TX (US)
Filed by Dell Products, L.P., Round Rock, TX (US)
Filed on Sep. 24, 2021, as Appl. No. 17/484,700.
Prior Publication US 2023/0096271 A1, Mar. 30, 2023
Int. Cl. G06F 11/00 (2006.01); G06F 11/07 (2006.01); G06F 11/32 (2006.01); G06F 18/21 (2023.01)
CPC G06F 11/321 (2013.01) [G06F 11/0793 (2013.01); G06F 18/217 (2023.01)] 20 Claims
OG exemplary drawing
 
1. A system, comprising:
a processor; and
a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising:
receiving first input data indicative of first user input identifying a first diagnostic state of a computing system, wherein the first diagnostic state omits an omitted part of a diagnosis of the computing system;
based on the first input data indicative of first user input identifying the first diagnostic state, determining a second diagnostic state of the computing system, wherein the second diagnostic state comprises a superset of information of the first diagnostic state and includes the omitted part of the diagnosis;
based on determining the second diagnostic state based on the first input data, presenting a first indication of the second diagnostic state via a user interface and a user interface element configured to receive second input data indicative of second user input confirming that the second diagnostic state;
receiving the second input data indicative of second user input confirming that the second diagnostic state, including the omitted part of the diagnosis, and as determined by the system, is correct;
determining a recommended action based on the second diagnostic state; and
presenting a second indication of the recommended action via the user interface.