US 12,307,827 B2
Queuing system
Christopher Simon Galley, Twyford (GB); Christopher Simon Peter Barnaby, Twyford (GB); and Ian Michael Francis, Twyford (GB)
Assigned to Accesso Technology Group PLC, Twyford (GB)
Filed by Accesso Technology Group PLC, Twyford (GB)
Filed on Dec. 5, 2023, as Appl. No. 18/530,013.
Application 18/530,013 is a continuation of application No. 17/088,039, filed on Nov. 3, 2020, granted, now 11,869,277.
Application 17/088,039 is a continuation of application No. 15/315,712, granted, now 11,393,271, previously published as PCT/GB2015/051607, filed on Jun. 2, 2015.
Claims priority of application No. 1409764 (GB), filed on Jun. 2, 2014.
Prior Publication US 2024/0104991 A1, Mar. 28, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G07C 11/00 (2006.01); G06Q 10/02 (2012.01); G07C 9/20 (2020.01); G07C 9/27 (2020.01); G07C 9/29 (2020.01)
CPC G07C 11/00 (2013.01) [G06Q 10/02 (2013.01); G07C 9/215 (2020.01); G07C 9/27 (2020.01); G07C 9/29 (2020.01); G07C 2011/02 (2013.01); G07C 2011/04 (2013.01)] 16 Claims
OG exemplary drawing
 
1. A queuing system for controlling access by a plurality of users to a plurality of attractions, the plurality of users having a plurality of access keys, each access key being associated with at least one user from the plurality of users, the queuing system comprising:
an electronic queue management server, configured to manage a plurality of virtual queues, each virtual queue being associated with a respective attraction of the plurality of attractions, the electronic queue management server being further configured to receive electronic requests for attraction access, each request relating to a respective access key and being for the at least one user associated with the access key to access an attraction from the plurality of attractions, receipt of each request causing the respective at least one user to be allocated to the virtual queue associated with the attraction and wherein the electronic queue management server is further configured to determine a time at which the respective at least one user in respect of each request reaches a front of the allocated virtual queue and can access the attraction on presentation of the respective access key;
an access barrier for each of the plurality of attractions, the access barrier being configured to allow access by one or more users to the respective attraction on presentation of an access key associated with the one or more users at the determined time, wherein each access barrier defines a respective physical buffer queue, the physical buffer queue allowing access to the respective attraction for users that have passed through the access barrier,
wherein, for each user in a first physical buffer queue defined by a first access barrier corresponding to a first attraction, the electronic queue management server is configured to either:
reallocate the user to an alternative virtual queue with a priority setting; or
allocate to the user, a pass for an alternative attraction or for the first attraction when it reopens.