US 12,307,511 B1
Systems and methods for touchless in-person bank customer service
Bryan J. Osterkamp, New Braunfels, TX (US); Will Kerns Maney, Jr., San Antonio, TX (US); Andre Rene Buentello, San Antonio, TX (US); Mark Paxman Warnick, San Antonio, TX (US); Jose L. Romero, Jr., San Antonio, TX (US); Oscar Roberto Tijerina, San Antonio, TX (US); Sean Carl Mitchem, San Antonio, TX (US); Timothy Blair Chalmers, San Antonio, TX (US); Ruthie D. Lyle, Durham, NC (US); and Mitzi Ruiz, San Antonio, TX (US)
Assigned to United Services Automobile Association (USAA), San Antonio, TX (US)
Filed by UIPCO, LLC, San Antonio, TX (US)
Filed on Aug. 24, 2023, as Appl. No. 18/454,894.
Application 17/812,199 is a division of application No. 17/218,936, filed on Mar. 31, 2021, granted, now 11,468,506, issued on Oct. 11, 2022.
Application 18/454,894 is a continuation of application No. 17/812,199, filed on Jul. 13, 2022, granted, now 11,842,388.
Claims priority of provisional application 63/002,974, filed on Mar. 31, 2020.
Int. Cl. G06Q 40/02 (2023.01); G06Q 30/016 (2023.01)
CPC G06Q 40/02 (2013.01) [G06Q 30/016 (2013.01)] 19 Claims
OG exemplary drawing
 
1. A mobile computing device, configured to:
send identifying electronic information to a sensor located within a geographic vicinity of a bank, the identifying electronic information being associated with a bank customer associated with the mobile computing device;
receive a check-in prompt; the check-in prompt being descriptive of one or more available banking transactions that are available to the bank customer;
send a check-in output, the check-in output including data descriptive of one or more selected banking transactions selected by the bank customer in response to the check-in prompt; and
receive a customer service input, the customer service input including data associated with an action to be taken by at least one of the bank customer and the bank in order to complete the one or more selected banking transactions; and
wherein the mobile computing device is further configured to
initiate a new banking transaction; and
partially complete the new banking transaction, such that the new banking transaction becomes a pending banking transaction;
and wherein
the check-in prompt is descriptive of the pending banking transaction; and
the customer service input includes data associated with one or more actions necessary to complete the pending banking transaction.