US 12,306,566 B2
Information processing apparatus for determining causal part of cause of error which has occurred in image forming apparatus, and notification method of giving notification of causal part of cause of error which has occurred in image forming apparatus
Shinya Suzuki, Chiba (JP); Manabu Jimba, Ibaraki (JP); and Takahiro Oonuma, Chiba (JP)
Assigned to Canon Kabushiki Kaisha, Tokyo (JP)
Filed by CANON KABUSHIKI KAISHA, Tokyo (JP)
Filed on Sep. 19, 2023, as Appl. No. 18/470,303.
Claims priority of application No. 2022-152996 (JP), filed on Sep. 26, 2022; application No. 2022-152999 (JP), filed on Sep. 26, 2022; and application No. 2022-153401 (JP), filed on Sep. 27, 2022.
Prior Publication US 2024/0103421 A1, Mar. 28, 2024
Int. Cl. G03G 15/00 (2006.01); G06F 11/07 (2006.01)
CPC G03G 15/5079 (2013.01) [G03G 15/55 (2013.01); G06F 11/0733 (2013.01); G06F 11/0784 (2013.01); G06F 11/0787 (2013.01)] 19 Claims
OG exemplary drawing
 
1. An information processing apparatus for communicating to and from a database having stored therein information on errors which have occurred in an image forming apparatus, the information processing apparatus comprising:
at least one processor configured to:
acquire, from the database, information on a certain error and information on a related error which has occurred in past before the certain error;
acquire first information related to a cumulative number of printed sheets of the image forming apparatus at a time of occurrence of the certain error, and second information related to a cumulative number of printed sheets of the image forming apparatus at a time of occurrence of the related error; and
determine a causal part of a cause of the certain error based on the first information and the second information; and
an output unit configured to output the causal part of the cause of the certain error, which is determined by the at least one processor.