US 11,985,273 B2
Information processing apparatus detects an event occurrence of failure and acquires a manual information and print setting information and method for acquiring workflow using terminal address
Masaya Ishihara, Sakai (JP)
Assigned to SHARP KABUSHIKI KAISHA, Sakai (JP)
Filed by SHARP KABUSHIKI KAISHA, Sakai (JP)
Filed on Jun. 8, 2023, as Appl. No. 18/207,159.
Claims priority of application No. 2022-098963 (JP), filed on Jun. 20, 2022.
Prior Publication US 2023/0412739 A1, Dec. 21, 2023
Int. Cl. H04N 1/00 (2006.01); G06K 7/14 (2006.01); B41J 2/045 (2006.01); G03G 15/00 (2006.01)
CPC H04N 1/00079 (2013.01) [G06K 7/1417 (2013.01); H04N 1/00037 (2013.01); H04N 1/00344 (2013.01); B41J 2/0451 (2013.01); G03G 15/553 (2013.01); G03G 2215/00548 (2013.01); H04N 2201/0094 (2013.01)] 11 Claims
OG exemplary drawing
 
1. An information processing apparatus that implements a predetermined function comprising:
a display device;
a storage that stores device setting information including model information of the information processing apparatus, the device setting information being unique information, with which the information processing apparatus is identifiable;
an event detector that detects an event, the event occurring when the predetermined function is implemented;
an occurred event determination device that determines a content of the detected event, and acquires event detection information used to identify the content of the detected event;
a browsing destination information generator that generates browsing destination information for at least acquiring manual information corresponding to an occurred event by using the device setting information and the event detection information; and
a browsing destination information display device that displays the generated browsing destination information on the display device, wherein
the browsing destination information includes:
connection destination information used to connect to a document management device, in which the manual information corresponding to the occurred event is saved;
the event detection information; and
the device setting information, and
the browsing destination information is generated as a URL that includes:
the information used to connect to the document management device; and
information with which a storage area is identifiable, the storage area for saving, in the document management device, the manual information corresponding to the occurred event.