US 12,301,423 B2
Service map conversion with preserved historical information
Tal Ben Ari, Ness Ziona (IL); and Rotem Steuer, Modin (IL)
Assigned to ServiceNow, Inc., Santa Clara, CA (US)
Filed by ServiceNow, Inc., Santa Clara, CA (US)
Filed on Feb. 1, 2022, as Appl. No. 17/590,377.
Prior Publication US 2023/0246916 A1, Aug. 3, 2023
Int. Cl. H04L 41/12 (2022.01); H04L 41/22 (2022.01)
CPC H04L 41/12 (2013.01) [H04L 41/22 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A non-transitory computer-readable medium comprising computer-executable instructions that, when executed, are configured to cause a processor to:
receive a conversion request to convert a manual service map to a tag-based service map, wherein the manual service map comprises a first plurality of configuration items (CIs);
tag one or more CIs of the first plurality of CIs using one or more respective conversion tags subsequent to receiving the request, wherein each conversion tag of the one or more respective conversion tags indicates a first class associated with the manual service map, wherein each conversion tag of the one or more respective conversion tags indicates a second class associated with the tag-based service map, and wherein the first class is distinct from the second class;
determine a second plurality of CIs based on the first plurality of CIs and the one or more tagged CIs; and
generate the tag-based service map comprising the second plurality of CIs.