US 12,299,715 B1
Transaction management system
Susan W. Brosnan, Raleigh, NC (US); Jessica Snead, Cary, NC (US); Patricia Hogan, Raleigh, NC (US); and Daniel Robert Goins, Wake Forest, NC (US)
Assigned to TOSHIBA GLOBAL COMMERCE SOLUTIONS, INC., Durham, NC (US)
Filed by Toshiba Global Commerce Solutions, Inc., Durham, NC (US)
Filed on Oct. 25, 2023, as Appl. No. 18/494,256.
Int. Cl. G06Q 30/02 (2023.01); G06Q 20/20 (2012.01); G06Q 30/0251 (2023.01)
CPC G06Q 30/0268 (2013.01) [G06Q 20/20 (2013.01)] 14 Claims
OG exemplary drawing
 
1. A method implemented by a transaction management system comprising a Point of Sale (PoS) controller and two or more PoS terminals, the method comprising:
performing, by each of the PoS terminals, one or more PoS tasks in a retail environment;
execute, by each of the PoS terminals, background monitoring software to monitor for an item scanned by a scanner of the PoS terminal; and
transmit, from each of the PoS terminals and to the PoS controller, information regarding the item scanned by the scanner of the PoS terminal;
receiving, by the PoS controller and from each of the PoS terminals, the information regarding the items scanned;
calculating, by the PoS controller and based on the information regarding the scanned items scanned, a combined transaction service time indicating that the transaction management system is occupied performing the PoS tasks for more than a threshold amount of time;
responsive to detecting that the combined transaction time is over a threshold amount of time, initiating, by the PoS controller, an in-store event within the retail environment;
generating, by the PoS controller, a graphical notification interface comprising graphical elements depicting the in-store event; and
transmitting, by the PoS controller, the graphical notification interface to at least one wireless device associated with a shopper in the retail environment.