US 12,299,612 B2
Optimizing engagement of transportation providers
Janette Yuen-Sum Fong, San Francisco, CA (US); Joanna Mun Yee Chan, Redwood City, CA (US); Bao Kham Chau, Oakland, CA (US); Dennis Li, San Francisco, CA (US); Alex Collier Mazure, San Francisco, CA (US); Jonathan Patrick O'Keefe, Oakland, CA (US); Ko-Ay Timmy Siauw, Seattle, WA (US); Anthony Michael Padin, South San Francisco, CA (US); Harel Sheniak, San Francisco, CA (US); and Samuel Soffes, San Francisco, CA (US)
Assigned to Lyft, Inc., San Francisco, CA (US)
Filed by Lyft, Inc., San Francisco, CA (US)
Filed on Dec. 26, 2023, as Appl. No. 18/396,155.
Application 18/396,155 is a continuation of application No. 16/164,769, filed on Oct. 18, 2018, granted, now 11,868,929.
Prior Publication US 2024/0185147 A1, Jun. 6, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 10/0631 (2023.01); G06Q 50/40 (2024.01)
CPC G06Q 10/063112 (2013.01) [G06Q 50/40 (2024.01)] 20 Claims
OG exemplary drawing
 
1. A computer-implemented method comprising:
monitoring, by a transportation matching system comprising one or more servers, mobile application activity of a plurality of transportation provider devices;
generating, from the mobile application activity, engagement scores for the plurality of transportation provider devices;
comparing the engagement scores to a threshold engagement score to identify, from the plurality of transportation provider devices, low engagement transportation provider devices below the threshold engagement score and one or more high engagement transportation provider devices above the threshold engagement score;
selecting a low engagement transportation provider device from the low engagement transportation provider devices to fulfill a transportation request by:
generating a ranking from the plurality of transportation provider devices based on attributes associated with the plurality of transportation provider devices and attributes associated with the transportation request;
excluding the one or more high engagement transportation provider devices; and
selecting, based on the ranking, the low engagement transportation provider device from the low engagement transportation provider devices to fulfill the transportation request;
transmitting an electronic communication to the low engagement transportation provider device to cause the low engagement transportation provider device to provide, for display within a graphical user interface of the low engagement transportation provider device, a selectable notification indicating the transportation request while the low engagement transportation provider device is offline with regard to a mobile transportation matching application of the transportation matching system; and
in response to detecting a user interaction with the selectable notification on the low engagement transportation provider device requesting to modify the mobile transportation matching application from offline to online:
triggering a user interface navigation to cause the low engagement transportation provider device to switch, within the low engagement transportation provider device, the mobile transportation matching application online to display an additional graphical user interface of the mobile transportation matching application; and
providing, for display within the additional graphical user interface of the mobile transportation matching application, a selectable user interface option for the transportation request.