US 12,294,879 B2
Cellular voice and service diagnostic test system for wireless devices
Manoj C. Lingam, Dublin, CA (US); Chinshuo Chang, San Jose, CA (US); and Gencer Cili, Santa Clara, CA (US)
Assigned to Apple Inc., Cupertino, CA (US)
Filed by Apple Inc., Cupertino, CA (US)
Filed on Aug. 27, 2022, as Appl. No. 17/822,768.
Prior Publication US 2024/0073714 A1, Feb. 29, 2024
Int. Cl. H04B 17/20 (2015.01); H04B 17/23 (2015.01); H04B 17/29 (2015.01); H04L 41/00 (2022.01); H04L 41/06 (2022.01); H04L 43/04 (2022.01); H04L 43/065 (2022.01); H04L 43/50 (2022.01); H04W 4/60 (2018.01); H04W 8/18 (2009.01); H04W 24/02 (2009.01); H04W 24/08 (2009.01); H04W 24/10 (2009.01); H04W 84/02 (2009.01); H04W 88/02 (2009.01); H04W 88/18 (2009.01); H04W 92/02 (2009.01)
CPC H04W 24/08 (2013.01) [H04B 17/201 (2023.05); H04B 17/23 (2015.01); H04B 17/295 (2023.05); H04L 41/06 (2013.01); H04L 41/20 (2013.01); H04L 41/24 (2013.01); H04L 43/04 (2013.01); H04L 43/065 (2013.01); H04L 43/50 (2013.01); H04W 4/60 (2018.02); H04W 8/18 (2013.01); H04W 24/02 (2013.01); H04W 24/10 (2013.01); H04W 84/02 (2013.01); H04W 88/02 (2013.01); H04W 88/18 (2013.01); H04W 92/02 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method for diagnostic testing of a wireless device, the method comprising:
by a service toolkit network-based server:
sending, to the wireless device, a request for cellular wireless metric data logs;
receiving, from the wireless device, the cellular wireless metric data logs;
processing the cellular wireless metric data logs to produce a set of test results; and
sending, to a service technician computing device, the set of test results,
wherein the set of test results categorizes cellular wireless service issues, observed by baseband wireless circuitry of the wireless device, into specific addressable areas and includes recommended actions for issue resolution.