US 12,294,675 B2
Systems for transitioning telephony-based and in-person servicing interactions to and from an artificial intelligence (AI) chat session
Scott Karp, McLean, VA (US); and Deepak Kaushik, Vienna, VA (US)
Assigned to CAPITAL ONE SERVICES, LLC, McLean, VA (US)
Filed by Capital One Services, LLC, McLean, VA (US)
Filed on Jul. 25, 2024, as Appl. No. 18/784,162.
Application 18/784,162 is a continuation of application No. 18/422,263, filed on Jan. 25, 2024, granted, now 12,081,699.
Application 18/422,263 is a continuation of application No. 18/349,467, filed on Jul. 10, 2023, granted, now 11,924,378, issued on Mar. 5, 2024.
Application 18/349,467 is a continuation of application No. 17/340,348, filed on Jun. 7, 2021, granted, now 11,750,741, issued on Sep. 5, 2023.
Application 17/340,348 is a continuation of application No. 16/828,996, filed on Mar. 25, 2020, granted, now 11,032,421, issued on Jun. 8, 2021.
Application 16/828,996 is a continuation of application No. 16/419,964, filed on May 22, 2019, granted, now 10,630,840, issued on Apr. 21, 2020.
Prior Publication US 2024/0380843 A1, Nov. 14, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/51 (2006.01); G06F 9/54 (2006.01); H04L 51/02 (2022.01); H04M 3/523 (2006.01); H04M 3/58 (2006.01); H04W 4/14 (2009.01); H04W 4/16 (2009.01)
CPC H04M 3/5166 (2013.01) [G06F 9/547 (2013.01); H04L 51/02 (2013.01); H04M 3/5183 (2013.01); H04M 3/5235 (2013.01); H04M 3/58 (2013.01); H04W 4/14 (2013.01); H04W 4/16 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
one or more processors; and
a memory in communication with the one or more processors and storing instructions that, when executed by the one or more processors, are configured to cause the system to:
receive, from a user device via an artificial intelligence (AI) chat session, servicing intent input data;
responsive to receiving the servicing intent input data, cause the user device to display, via the AI chat session, one or more user input objects respectively associated with one or more contact options;
receive, from the user device via the AI chat session, a selection of a first user input object of the one or more user input objects indicating a preference to initiate a live chat session; and
cause the user device to initiate the live chat session.