US 12,293,416 B2
Communication of insurance claim data
Randall M. Hanson, Grayslake, IL (US); James A. Ledder, Prairie Grove, IL (US); and Charles Ronald O'halloran, Downers Grove, IL (US)
Assigned to Allstate Insurance Company, Northbrook, IL (US)
Filed by Allstate Insurance Company, Northbrook, IL (US)
Filed on Dec. 27, 2023, as Appl. No. 18/398,033.
Application 18/398,033 is a continuation of application No. 17/683,067, filed on Feb. 28, 2022, granted, now 11,861,725.
Application 17/683,067 is a continuation of application No. 16/867,172, filed on May 5, 2020, granted, now 11,263,700, issued on Mar. 1, 2022.
Application 16/867,172 is a continuation of application No. 14/286,367, filed on May 23, 2014, granted, now 10,685,401, issued on Jun. 16, 2020.
Application 14/286,367 is a continuation of application No. 13/729,835, filed on Dec. 28, 2012, granted, now 8,751,270, issued on Jun. 10, 2014.
Application 13/729,835 is a continuation of application No. 13/601,019, filed on Aug. 31, 2012, granted, now 8,527,305, issued on Sep. 3, 2013.
Application 13/601,019 is a continuation of application No. 13/150,969, filed on Jun. 1, 2011, granted, now 8,265,963, issued on Sep. 11, 2012.
Application 13/150,969 is a continuation in part of application No. 12/250,325, filed on Oct. 13, 2008, granted, now 8,311,856, issued on Nov. 13, 2012.
Prior Publication US 2024/0127357 A1, Apr. 18, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 40/08 (2012.01); G06Q 10/06 (2023.01); G06Q 10/10 (2023.01); G06Q 10/20 (2023.01); G06Q 30/0283 (2023.01)
CPC G06Q 40/08 (2013.01) [G06Q 10/10 (2013.01); G06Q 10/20 (2013.01); G06Q 30/0283 (2013.01); G06Q 10/06 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
an insurance company data server coupled to a network; and
a vehicle insurance claim management application communicatively coupled, through the network, to the insurance company data server and a vehicle repair shop system of a vehicle repair shop, the vehicle insurance claim management application configured to:
receive work request data related to a vehicle and assignment data from the insurance company data server;
translate and change the assignment data into a format accepted by the vehicle repair shop system;
provide a real-time update to the vehicle repair shop system with at least one of the work request data or assignment data changes;
transmit and communicate the translated and changed assignment data to the vehicle repair shop system;
determine, if the vehicle repair shop is in a staffed market or a non-staffed market;
receive a vehicle repair estimate with estimate data associated with the work request data from the vehicle repair shop system;
responsive, at least in part to, not receiving the vehicle repair estimate before expiration of a time period and determining the vehicle repair shop is in the staffed market, assign a field estimate assignment to a field adjuster in the staffed market; and
responsive, at least in part, to not receiving the vehicle repair estimate before the expiration of the time period and determining the vehicle repair shop is in the non-staffed market, contact the vehicle repair shop.