US 12,292,940 B2
Intent identification using page
Randall Louis Meyer, Metairie, LA (US)
Assigned to Zoom Communications, Inc., San Jose, CA (US)
Filed by Zoom Communications, Inc., San Jose, CA (US)
Filed on Aug. 17, 2023, as Appl. No. 18/451,472.
Application 18/451,472 is a continuation of application No. 17/978,105, filed on Oct. 31, 2022, granted, now 11,762,929.
Prior Publication US 2024/0143681 A1, May 2, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 7/02 (2006.01); G06F 16/00 (2019.01); G06F 16/951 (2019.01); G06F 16/9535 (2019.01); G06F 16/955 (2019.01); G06F 40/134 (2020.01); G06F 40/143 (2020.01); G06F 40/205 (2020.01); G06F 40/30 (2020.01)
CPC G06F 16/9535 (2019.01) [G06F 16/951 (2019.01); G06F 16/9558 (2019.01); G06F 40/134 (2020.01); G06F 40/143 (2020.01); G06F 40/205 (2020.01); G06F 40/30 (2020.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
identifying, by parsing through code of an online page associated with a contact center system, information related to offerings associated with the online page;
identifying a set of intents based on the information, at least a portion of the set of intents corresponding to at least one of headers or menu items of the online page;
updating the set of intents based on supplemental information accessible via a hyperlink from the online page;
transmitting the updated set of intents to a first user device;
receiving an acceptance of a subset of the updated set of intents from the first user device; and
storing, in an intent data repository, the accepted subset of the updated set of intents.