US 11,972,636 B2
System and method of determining an emotional state of a user
Nitesh Jain, San Francisco, CA (US); Shazeeye Kirmani, Menlo Park, CA (US); Evelin Goldstein, Woodinville, WA (US); and Anam Barakzai, Belmont, CA (US)
Assigned to RingCentral, Inc., Belmont, CA (US)
Filed by RingCentral, Inc., Belmont, CA (US)
Filed on Sep. 30, 2020, as Appl. No. 16/948,780.
Prior Publication US 2022/0100990 A1, Mar. 31, 2022
Int. Cl. G06V 40/16 (2022.01); H04N 7/15 (2006.01)
CPC G06V 40/174 (2022.01) [H04N 7/15 (2013.01)] 23 Claims
OG exemplary drawing
 
1. A computer-implemented method for determining an emotional state of a user, comprising:
obtaining a facial expression of the user;
receiving prior communication data associated with the user, wherein the prior communication data includes at least a textual communication or an audio communication;
determining a preliminary emotional state of the user based on the facial expression of the user;
assigning a first importance value to the prior communication data and a second importance value to the preliminary emotional state;
determining a final emotional state of the user based on the preliminary emotional state weighted by the second importance value and the prior communication data weighted by the first importance value; and
causing to display the final emotional state to the user.