US 11,972,438 B2
Interactive error user interface
Dileep Kumar Basam, San Jose, CA (US)
Assigned to eBay Inc., San Jose, CA (US)
Filed by eBay Inc., San Jose, CA (US)
Filed on Sep. 21, 2022, as Appl. No. 17/949,964.
Application 17/949,964 is a continuation of application No. 17/150,735, filed on Jan. 15, 2021, granted, now 11,488,175.
Application 17/150,735 is a continuation of application No. 16/241,245, filed on Jan. 7, 2019, granted, now 10,915,908, issued on Feb. 9, 2021.
Application 16/241,245 is a continuation of application No. 15/199,039, filed on Jun. 30, 2016, granted, now 10,198,732, issued on Feb. 5, 2019.
Prior Publication US 2023/0015375 A1, Jan. 19, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06F 11/07 (2006.01); G06Q 30/016 (2023.01); H04L 41/0631 (2022.01); H04L 41/5074 (2022.01); H04L 65/1063 (2022.01); H04L 67/01 (2022.01)
CPC G06Q 30/016 (2013.01) [G06F 11/0709 (2013.01); G06F 11/0751 (2013.01); G06F 11/0772 (2013.01); H04L 41/0631 (2013.01); H04L 41/5074 (2013.01); H04L 65/1063 (2013.01); H04L 67/01 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A system comprising:
one or more processors; and
a non-transitory computer-readable medium storing instructions that, when executed by the one or more processors, cause the system to perform operations comprising:
detecting a plurality of error messages corresponding to a plurality of client devices;
determining a plurality of error types associated with the plurality of error messages;
determining a plurality of processing times for resolving the plurality of error messages based at least in part on the plurality of error types; and
causing presentation of the plurality of error messages and the plurality of processing times corresponding to the plurality of error messages by a customer support device.