US 12,288,423 B2
Queue management system and method
Justin Michael Schwartz, Orlando, FL (US); Ross Alan Osterman, Winter Park, FL (US); and Jeffrey Lamar Polk, Winter Garden, FL (US)
Assigned to Universal City Studios LLC, Universal City, CA (US)
Filed by Universal City Studios LLC, Universal City, CA (US)
Filed on May 10, 2021, as Appl. No. 17/315,522.
Application 17/315,522 is a continuation of application No. 16/417,287, filed on May 20, 2019, granted, now 11,004,290.
Application 16/417,287 is a continuation of application No. 13/491,289, filed on Jun. 7, 2012, granted, now 10,304,276, issued on May 28, 2019.
Prior Publication US 2021/0264710 A1, Aug. 26, 2021
Int. Cl. G07C 11/00 (2006.01)
CPC G07C 11/00 (2013.01) [G07C 2011/02 (2013.01); G07C 2011/04 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A queue management system, comprising a first set of processors configured to:
receive a set of guest selections of a set of one or more attractions of a plurality of attractions of an amusement park from a first guest;
receive a signal indicating that the first guest is present at the amusement park;
determine, in response to receiving the signal, operational status data for the set of one or more attractions indicated by the set of guest selections;
generate, in response to receiving the operational status data, a first reservation comprising an attraction access time range for the first guest based at least on the set of guest selections and the operational status data, wherein the first reservation is associated with a first attraction of the set of one or more attractions; and
based on the first guest not accessing the first attraction within the attraction access time range:
transfer the first reservation from the first guest to a second guest;
generate a second reservation for the second guest based at least on the first reservation; and
cause display of the second reservation on a display of a mobile device associated with the second guest.