US 12,288,263 B1
Search tool for improved workflow efficiency for insurance claim associates
John H. Jenkins, Bloomington, IL (US); Andrew J. Feit, Normal, IL (US); Christina M. Boring, Bloomington, IL (US); Chadd Eugene Grove, Bloomington, IL (US); Brent D. Hellewell, Bloomington, IL (US); Beth Craig, Bloomington, IL (US); Kevin Stuepfert, Bloomington, IL (US); Robert S. Loy, Bloomington, IL (US); Scott M. Wirtjes, Tremont, IL (US); Scott E. Lackey, Bloomington, IL (US); Manuela Holt, Heyworth, IL (US); David Kuriyan Schuster, Bloomington, IL (US); and Jeremy M. Miller, Normal, IL (US)
Assigned to STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed by STATE FARM MUTUAL AUTOMOBILE INSURANCE COMPANY, Bloomington, IL (US)
Filed on Jul. 2, 2020, as Appl. No. 16/919,600.
Application 16/919,600 is a continuation of application No. 14/881,482, filed on Oct. 13, 2015, granted, now 10,832,329.
Claims priority of provisional application 62/129,153, filed on Mar. 6, 2015.
Claims priority of provisional application 62/090,520, filed on Dec. 11, 2014.
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 40/08 (2012.01)
CPC G06Q 40/08 (2013.01) 10 Claims
OG exemplary drawing
 
1. A non-transitory, computer-readable medium storing instructions of a workbench application that facilitates entry of loss reporting information into a loss reporting application, wherein the loss reporting application is configured to (i) provide to a user, in a first window of the loss reporting application, a loss reporting user interface that enables the user to enter information into a plurality of loss reporting fields, and (ii) store loss report records for loss events in a claims database based on the information entered into the plurality of loss reporting fields, and wherein the workbench application is configured to, when executed by a computing device:
provide, in a second window of the workbench application simultaneously viewable with the first window, an interactive search display to the user;
perform, using a search engine and information that is provided by a caller and entered by the user via the interactive search display in the second window, a search of one or more databases that collectively store policy information for a plurality of insurance policies;
present to the user, on the interactive search display in the second window, a set of results corresponding to information returned by the search of the one or more databases, the set of results including a plurality of entries for a plurality of respective people each associated with at least one of the plurality of insurance policies; and
present to the user, on the interactive search display in the second window and while presenting the set of results, a plurality of interactive controls each associated with a different entry of the plurality of entries, wherein each interactive control of the plurality of interactive controls enables the user to select, for a person associated with an entry, of the plurality of entries, associated with the interactive control, a particular relationship of a set of relationships to a loss event, and wherein a selection of the particular relationship via the interactive control causes the workbench application to populate, via an application programming interface (API) linking the workbench application to the plurality of loss reporting fields, one or more loss reporting fields of the loss reporting application, the one or more loss reporting fields corresponding to the selected particular relationship.