US 12,284,316 B2
Auto switch—call center-based automated interface with voice switches for voice service diagnostics and provisioning
Jaime D. Lemley, Apopka, FL (US); and David Stegeman, Olathe, KS (US)
Assigned to CenturyLink Intellectual Property LLC, Denver, CO (US)
Filed by CenturyLink Intellectual Property LLC, Denver, CO (US)
Filed on May 23, 2024, as Appl. No. 18/672,976.
Application 18/672,976 is a continuation of application No. 17/491,013, filed on Sep. 30, 2021, granted, now 11,997,233.
Claims priority of provisional application 63/226,519, filed on Jul. 28, 2021.
Prior Publication US 2024/0314240 A1, Sep. 19, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. H04M 3/00 (2024.01); G06F 3/0482 (2013.01); G06F 3/0484 (2022.01); G06F 9/54 (2006.01); G06F 16/25 (2019.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01)
CPC H04M 3/5166 (2013.01) [G06F 3/0482 (2013.01); G06F 3/0484 (2013.01); G06F 9/54 (2013.01); G06F 16/252 (2019.01); H04M 3/42085 (2013.01); H04M 3/5191 (2013.01)] 16 Claims
OG exemplary drawing
 
1. A method, comprising:
in response to receiving a request by a call center user to access a voice service customer account, accessing, using a computing system, information regarding the voice service customer account that is stored in a database;
identifying, using the computing system, at least one switch among a plurality of switches in a network, based at least in part on the accessed information;
autonomously accessing, using the computing system, the identified at least one switch, and determining, using the computing system, whether any errors have been identified by the identified at least one switch;
based on a determination that one or more errors have been identified by the identified at least one switch, autonomously initiating, using the computing system, one or more repair procedures to address the identified one or more errors;
for each identified error that has been addressed by the one or more repair procedures, generating, using the computing system, a first message indicating that said identified error has been addressed;
for each identified error that cannot be addressed by the one or more repair procedures, generating, using the computing system, a second message indicating that said identified error requires additional repair procedures; and
generating and presenting, using the computing system, a user interface (“UI”) displaying at least one of the accessed information regarding the voice service customer account, information regarding any identified errors that are logged by the at least one switch, the first message, or the second message.