US 12,284,142 B2
Method and apparatus for providing counseling service
Ho Jun Lee, Seongnam-si (KR); Jung Han Choi, Seongnam-si (KR); Bo Mi Hong, Seongnam-si (KR); June Kwon Moon, Seongnam-si (KR); Ji Soo Hwang, Seongnam-si (KR); Hye Ryeon Lee, Seongnam-si (KR); Sang Hyeon Seo, Seongnam-si (KR); and Sung Yong Chang, Seongnam-si (KR)
Assigned to KAKAO CORP., Jeju-si (KR)
Filed by KAKAO CORP., Jeju-si (KR)
Filed on Jul. 22, 2022, as Appl. No. 17/870,826.
Claims priority of application No. 10-2021-0098093 (KR), filed on Jul. 26, 2021.
Prior Publication US 2023/0029014 A1, Jan. 26, 2023
Int. Cl. H04L 51/02 (2022.01); G06F 16/903 (2019.01)
CPC H04L 51/02 (2013.01) [G06F 16/90335 (2019.01)] 18 Claims
OG exemplary drawing
 
1. A method of operating a counseling center server interworking with an instant messaging service, the method comprising:
acquiring, based on a search request for a message transmitted to a channel registered in the service, a search result of a chatbot server linked to the channel;
providing an interface for inputting a value of at least one parameter included in the search result to a terminal of a counselor linked to the channel;
acquiring an entity corresponding to the parameter based on the message;
determining a value of the parameter included in the search result based on at least one of the entity acquired based on the message and data input through the interface; and
requesting, based on the determined value of the parameter, an instant messaging server configured to provide the service to transmit a response message corresponding to the search result,
wherein the entity is a term registered as a general term for the parameter in the chatbot server,
wherein the determining of the value of the parameter comprises:
checking whether the data input through the interface corresponds to an entity mapped to the parameter; and
determining, based on the check result, the value of the parameter as the data input through the interface.