US 12,283,273 B2
Service management system and service management method for a vehicle
Seong Soo Yae, Hwaseong-si (KR)
Assigned to HYUNDAI MOTOR COMPANY, Seoul (KR); and KIA CORPORATION, Seoul (KR)
Filed by HYUNDAI MOTOR COMPANY, Seoul (KR); and KIA CORPORATION, Seoul (KR)
Filed on Nov. 30, 2022, as Appl. No. 18/071,782.
Claims priority of application No. 10-2021-0191572 (KR), filed on Dec. 29, 2021.
Prior Publication US 2023/0206916 A1, Jun. 29, 2023
Int. Cl. G10L 15/22 (2006.01); B60R 16/037 (2006.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); G06Q 50/40 (2024.01); G10L 15/18 (2013.01); G10L 15/30 (2013.01)
CPC G10L 15/22 (2013.01) [B60R 16/0373 (2013.01); G06F 40/279 (2020.01); G06F 40/30 (2020.01); G06Q 50/40 (2024.01); G10L 15/1815 (2013.01); G10L 15/30 (2013.01); G10L 2015/223 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A service management system for a vehicle that manages a service provided to the vehicle, the service management system comprising:
a speech recognition module configured to convert a request of a passenger input by voice into a text;
a natural language understanding module configured to determine a domain and a task corresponding to the request of the passenger based on the text; and
a controller configured to:
determine whether the request of the passenger belongs to a global service or a local service based on the determined domain and task,
when the request of the passenger belongs to the global service, determine whether to approve the request of the passenger based on other passengers' requests in the vehicle, and
when the request of the passenger belongs to the local service, determine whether to approve the request of the passenger based on requests of other passengers located in a same zone as the passenger in the vehicle.
 
11. A service management method for a vehicle that manages a service provided to the vehicle, the service management method comprising:
converting a request of a passenger input by voice into a text;
determining a domain and a task corresponding to the request of the passenger based on the text;
determining whether the request of the passenger belongs to a global service or a local service based on the determined domain and task;
when the request of the passenger belongs to the global service, determining whether to approve the request of the passenger based on other passengers' requests in the vehicle; and
when the request of the passenger belongs to the local service, determining whether to approve the request of the passenger based on requests of other passengers located in a same zone as the passenger in the vehicle.