US 12,282,880 B2
Connecting a supervisor device to a contact center engagement
Jin Li, Los Gatos, CA (US); and Xu Hua Li, San Jose, CA (US)
Assigned to Zoom Communications, Inc., San Jose, CA (US)
Filed by Zoom Video Communications, Inc., San Jose, CA (US)
Filed on Jan. 25, 2024, as Appl. No. 18/422,820.
Application 18/422,820 is a continuation of application No. 18/151,713, filed on Jan. 9, 2023.
Application 18/151,713 is a continuation of application No. 17/589,216, filed on Jan. 31, 2022, granted, now 11,556,880, issued on Jan. 17, 2023.
Prior Publication US 2024/0161043 A1, May 16, 2024
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 10/06 (2023.01); G06Q 10/0639 (2023.01); G10L 15/08 (2006.01); G10L 15/18 (2013.01); G10L 25/63 (2013.01); H04M 3/493 (2006.01); H04M 3/51 (2006.01)
CPC G06Q 10/06393 (2013.01) [G06Q 10/06398 (2013.01); G10L 15/1815 (2013.01); G10L 25/63 (2013.01); H04M 3/4936 (2013.01); H04M 3/5175 (2013.01); H04M 3/5183 (2013.01); G10L 2015/088 (2013.01); H04M 2201/40 (2013.01); H04M 2201/42 (2013.01); H04M 2203/401 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method, comprising:
transmitting, for output within a graphical user interface rendered at a contact center supervisor device, information associated with multiple active contact center engagements each involving a different agent, the graphical user interface including multiple elements for each of the multiple active contact center engagements, each element of the multiple elements for a respective active contact center engagement corresponding to a different manner of participation;
receiving, based on an interaction at the contact center supervisor device with an element of the multiple elements for an active contact center engagement, a request to participate in the active contact center engagement; and
connecting, based on the request, the contact center supervisor device to the active contact center engagement.