| CPC G06F 16/113 (2019.01) | 20 Claims |
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1. A method of managing interaction recordings of an interaction between agent devices and customer devices, wherein the method comprises:
initiating an interaction recording of the interaction between an agent device and a customer device, wherein the interaction recording comprises metadata items;
storing one or more parts of the interaction recording in a local storage;
identifying parts of the interaction recording whose metadata items fulfill archiving criteria;
archiving parts of the interaction recording stored in the local storage whose metadata items fulfill the archiving criteria; and
deleting parts of the interaction recording from the local storage whose metadata items do not fulfill the archiving criteria.
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