US 12,282,409 B2
Third-party service and application data for quality of service
Xiaoying Wu, Sunnyvale, CA (US); Jisheng Wang, Palo Alto, CA (US); Prashant Kumar, Cupertino, CA (US); and Pawan Gandhi, Pitampura (IN)
Assigned to Juniper Networks, Inc., Sunnyvale, CA (US)
Filed by Juniper Networks, Inc., Sunnyvale, CA (US)
Filed on Dec. 30, 2022, as Appl. No. 18/148,938.
Prior Publication US 2024/0220389 A1, Jul. 4, 2024
Int. Cl. G06F 15/16 (2006.01); G06F 11/07 (2006.01); G06F 11/34 (2006.01); H04L 67/53 (2022.01); H04L 67/60 (2022.01)
CPC G06F 11/3466 (2013.01) [G06F 11/079 (2013.01); H04L 67/53 (2022.05); H04L 67/60 (2022.05)] 20 Claims
OG exemplary drawing
 
1. A network management system in communication with a plurality of network devices, the network management system comprising:
a memory; and
processing circuitry in communication with the memory and configured to:
obtain third-party data of one or more third-party application servers or third-party service provider servers from one or more third-party monitoring vendors, the one or more third-party application servers or third-party service provider servers being outside of a network managed by the network management system;
identify a user experience issue indicated by the third-party data, the user experience issue occurring outside of the network managed by the network management system;
stitch the third-party data indicative of the user experience issue to network data obtained for one or more network devices of the plurality of network devices;
determine, based at least on the stitched network data, at least one of:
a root cause of the user experience issue, the root cause occurring outside of the network managed by the network management system; or
a remedial action to perform within the network managed by the network management system to remediate the user experience issue occurring outside of the network managed by the network management system; and
generate a notification to an administrator device, the notification identifying the at least one of the root cause or the remedial action.