US 12,278,927 B2
Device, system, and method for transferring calls to public-safety answering points
Rafal Kaminski, Cracow (PL)
Assigned to MOTOROLA SOLUTIONS, INC., Chicago, IL (US)
Filed by MOTOROLA SOLUTIONS, INC., Chicago, IL (US)
Filed on Sep. 20, 2022, as Appl. No. 17/948,812.
Prior Publication US 2024/0098181 A1, Mar. 21, 2024
Int. Cl. H04W 4/00 (2018.01); H04M 3/51 (2006.01); H04M 3/58 (2006.01)
CPC H04M 3/5116 (2013.01) [H04M 3/58 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A call routing device comprising:
a communication interface;
a controller configured to:
receive, via the communication interface, from a plurality of public-safety answering points (PSAPs), status data indicating respective states of the plurality of PSAPs;
receive, via the communication interface, a call to be routed to a first PSAP of the plurality of PSAPs;
generate a list of other PSAPs, of the plurality of PSAPs, prioritized according to the status data;
route, via the communication interface, the call to the first PSAP, the call routed with the list;
receive, via the communication interface, from the first P SAP, an indication to transfer the call to a second PSAP selected from the list; and
transfer, via the communication interface, the call to the second PSAP.