| CPC H04L 63/107 (2013.01) [H04L 63/0876 (2013.01); H04L 63/102 (2013.01)] | 17 Claims |

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1. A method comprising:
establishing, by a server, a communication session between a user device and an analyst device;
authenticating, by the server, a user of the user device in response to determining that a first set of credentials inputted in the analyst device match a second set of credentials stored within a database;
identifying, by the server, a current location of the user device;
determining, by the server, a context of the current location with respect to the user;
identifying, by the server, a first set of rules for post-authentication communication during the communication session based on the context of the current location, wherein the first set of rules for post-authentication communication dictate non-authentication parameters to be followed by an analyst for the communication session between the analyst of the analyst device and the user after the user is authenticated, based upon the context of the current location, wherein the non-authentication parameters of the first set of rules comprise a time limit to be followed by the analyst of the analyst device for the communication session, and wherein the time limit is based upon the context of the current location; and
providing, by the server, an indication of the first set of rules for the communication session to the analyst device.
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