US 11,956,388 B2
Method and device for evaluating the expertise of participants during a group call
Grzegorz Gustof, Myslenice (PL); and Stefan Koprowski, Myslenice (PL)
Assigned to MOTOROLA SOLUTIONS, INC., Chicago, IL (US)
Appl. No. 18/000,144
Filed by MOTOROLA SOLUTIONS, INC., Chicago, IL (US)
PCT Filed Sep. 30, 2020, PCT No. PCT/PL2020/050071
§ 371(c)(1), (2) Date Nov. 29, 2022,
PCT Pub. No. WO2022/071814, PCT Pub. Date Apr. 7, 2022.
Prior Publication US 2023/0247143 A1, Aug. 3, 2023
Int. Cl. H04M 3/56 (2006.01); G10L 15/18 (2013.01); G10L 25/51 (2013.01)
CPC H04M 3/567 (2013.01) [G10L 15/1815 (2013.01); G10L 25/51 (2013.01); H04M 2201/40 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method of evaluating the expertise of participants during a group call, the method comprising:
analyzing, at an electronic computing device, via a natural language processing engine, speech content transmitted between communication devices of participants on a group call to determine a call context associated with the group call;
obtaining, at the electronic computing device, a participant profile corresponding to each of the participants on the group call;
assigning, at the electronic computing device, for each of the participants, an expected expertise score by correlating the call context with the participant profile;
assigning, at the electronic computing device, for each of the participants, a call participation score based on a duration of time that the participant has spoken during the group call;
determining, at the electronic computing device, for each of the participants, a demonstrated expertise score as a function of the expected expertise score and the call participation score of the participant; and
detecting, at the electronic computing device, based on analyzing the speech content via the natural language processing engine, that a decision is being made with respect to the call context, and responsively providing a visual or audio output on a corresponding visual or audio output device indicating the demonstrated expertise score of at least one of the participants.