US 11,956,381 B1
Proactive telephone number monitoring based on answer seizure ratio
Mitchell Ramsey, Lake Wyile, SC (US); Adam Rawski, Aurora, IL (US); Kalen Kaboth, Madison, WI (US); Richard Welch, Oakwood, GA (US); Lauren Sallarulo, Marietta, GA (US); and Randy Layman, Marietta, GA (US)
Assigned to AVOXI, INC., Atlanta, GA (US)
Filed by AVOXI, Atlanta, GA (US)
Filed on Jan. 17, 2023, as Appl. No. 18/155,271.
Int. Cl. H04M 3/10 (2006.01); H04M 15/22 (2006.01)
CPC H04M 3/10 (2013.01) [H04M 15/22 (2013.01)] 20 Claims
OG exemplary drawing
 
1. A method of monitoring a plurality of phone numbers, the method comprising, for each phone number:
automatically detecting call activity involving the phone number during a detection period having a preselected duration;
automatically determining an answer seizure ratio (ASR) during the detection period from the call activity;
automatically determining a difference between the ASR during the detection period and an ASR for the phone number from at least one previous detection period; and
automatically determining that the difference satisfies at least one preselected criterion and instigating a procedure to investigate or repair the phone number when the difference satisfies the at least one preselected criterion.