US 11,954,712 B2
Review and ticket management system and method
Ali Unes, Houston, TX (US); and Alper Özhan, Houston, TX (US)
Assigned to Karya Property Management, LLC, Houston, TX (US)
Filed by Karya Property Management, LLC, Houston, TX (US)
Filed on Feb. 13, 2023, as Appl. No. 18/108,957.
Application 18/108,957 is a continuation of application No. 16/908,396, filed on Jun. 22, 2020, granted, now 11,580,580.
Prior Publication US 2023/0196419 A1, Jun. 22, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G06Q 30/02 (2023.01); G06F 9/54 (2006.01); G06Q 10/00 (2023.01); G06Q 10/06 (2023.01); G06Q 10/0631 (2023.01); G06Q 10/10 (2023.01); G06Q 10/1093 (2023.01); G06Q 10/20 (2023.01); G06Q 30/0282 (2023.01); G06Q 50/16 (2012.01); G06Q 50/163 (2024.01)
CPC G06Q 30/0282 (2013.01) [G06Q 10/06316 (2013.01); G06Q 10/1097 (2013.01); G06Q 10/20 (2013.01); G06Q 50/163 (2013.01); G06F 9/548 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A method, comprising:
receiving a plurality of customer reviews from at least one external source via a processor, wherein receiving the plurality of customer reviews comprises:
transmitting a functional call at a pre-determined frequency with property identifiers to an application programming interface (API), wherein the API generates a listing of uniform resource locators associated with the property identifiers; and
instructing the API to send a request to a webpage associated with each one of the uniform resource locators for retrieval of review information, wherein a record is created from the retrieved review information to be stored in an internal database as one of the received plurality of customer reviews;
categorizing, by the processor, each one of the received plurality of customer reviews into a designated one or more categories;
displaying, by the processor, each of the received plurality of customer reviews through one or more widgets on a user interface of a management system;
generating a response to one of the received plurality of customer reviews; and
transmitting the generated response to the at least one external source.