US 12,273,483 B2
Categorizing calls using early call information systems and methods
Ovidiu Cristian Serban, Sammamish, WA (US)
Assigned to T-Mobile USA, Inc., Bellevue, WA (US)
Filed by T-Mobile USA, Inc., Bellevue, WA (US)
Filed on Dec. 29, 2023, as Appl. No. 18/400,394.
Application 18/400,394 is a continuation of application No. 17/499,587, filed on Oct. 12, 2021, granted, now 11,889,019.
Prior Publication US 2024/0137442 A1, Apr. 25, 2024
Int. Cl. H04M 3/436 (2006.01); H04L 65/1069 (2022.01); H04L 65/1104 (2022.01); H04M 3/51 (2006.01)
CPC H04M 3/436 (2013.01) [H04L 65/1069 (2013.01); H04L 65/1104 (2022.05); H04M 3/5175 (2013.01)] 20 Claims
OG exemplary drawing
 
1. At least one computer-readable medium, excluding transitory signals and carrying instructions that, when executed by at least one processor of a computing system, cause the computing system to perform operations to categorize a received call, the operations comprising:
receive, at a network server, from a calling device, a call;
receive, at the network server, before acceptance of the call, early call information,
wherein the early call information is different from the call, and
wherein the early call information includes audio information, visual information, or both, associated with the calling device;
determine, at the network server, a category of the received call based at least in part on the early call information;
assign, at the network server, a relative priority of the receive call based on the determined category of the received call;
receive, at the network server, after acceptance of the call, ongoing call information associated with the received call; and
adjust, at the network server, the determined category of the received call using the ongoing call information,
wherein adjusting the determined category of the received call is used to adjust a corresponding response to the received call.