US 12,272,359 B2
Information processing system, information processing method, and storage medium
Masamichi Tanabe, Tokyo (JP)
Assigned to NEC CORPORATION, Tokyo (JP)
Filed by NEC Corporation, Tokyo (JP)
Filed on Jul. 28, 2023, as Appl. No. 18/227,716.
Application 18/227,716 is a continuation of application No. 17/258,960, previously published as PCT/JP2019/026861, filed on Jul. 5, 2019.
Claims priority of application No. 2018-134759 (JP), filed on Jul. 18, 2018.
Prior Publication US 2023/0368792 A1, Nov. 16, 2023
This patent is subject to a terminal disclaimer.
Int. Cl. G10L 15/22 (2006.01); G06Q 30/0601 (2023.01); G06V 40/10 (2022.01); G10L 15/06 (2013.01); G10L 15/08 (2006.01); G10L 15/24 (2013.01); G10L 15/30 (2013.01)
CPC G10L 15/22 (2013.01) [G06Q 30/0613 (2013.01); G06V 40/10 (2022.01); G10L 15/063 (2013.01); G10L 15/08 (2013.01); G10L 15/24 (2013.01); G10L 15/30 (2013.01); G10L 2015/088 (2013.01)] 10 Claims
OG exemplary drawing
 
1. An information processing method executed by a computer, the information processing method comprising:
correlating support information and a notified target for each of a keyword and status of a salesclerk;
extracting a keyword from an utterance of a salesclerk or a customer;
detecting, from an image capturing the salesclerk, a status of the salesclerk;
generating specific support information from a plurality of the support information using the extracted keyword and the detected status;
determining an output device of the notified target using the extracted keyword and the detected status; and
outputting the specific support information to the determined output device used by the salesclerk.