US 12,272,182 B2
Method and server for providing personal mobility sharing service
Nahyeon Pak, Gyeonggi-do (KR)
Assigned to Hyundai Motor Company, Seoul (KR); and Kia Corporation, Seoul (KR)
Filed by Hyundai Motor Company, Seoul (KR); and Kia Corporation, Seoul (KR)
Filed on Jan. 26, 2022, as Appl. No. 17/585,038.
Claims priority of application No. 10-2021-0087050 (KR), filed on Jul. 2, 2021.
Prior Publication US 2023/0005302 A1, Jan. 5, 2023
Int. Cl. G07C 5/00 (2006.01); G07C 5/08 (2006.01)
CPC G07C 5/008 (2013.01) [G07C 5/0808 (2013.01); G07C 5/0816 (2013.01); G07C 5/0841 (2013.01)] 18 Claims
OG exemplary drawing
 
1. A server for providing a personal mobility sharing service, comprising:
a communication device configured to communicate with device terminals mounted on personal mobility devices managed by the server and user terminals of users using the personal mobility sharing services; and
a control device configured to:
acquire device state information on the personal mobility devices through the device terminals;
acquire use state information of respective users on the personal mobility devices through the user terminals;
predict generation of at least one voice of customer (VOC) by a first user is based on the use state information and the device state information;
transmit first guide information on the at least one VOC to a first user terminal of the first user; and
in response to a request for remote diagnosis received from the first user terminal, connect the first user terminal to a counselor terminal and transmit remote diagnosis data between the first user terminal and the counselor terminal.