US 12,271,728 B2
System and method to identify and improve connection issues
Parminder Singh Sethi, Ludhiana (IN); and Lakshmi Saroja Nalam, Bangalore (IN)
Assigned to Dell Products L.P., Round Rock, TX (US)
Filed by Dell Products L.P., Round Rock, TX (US)
Filed on Feb. 24, 2023, as Appl. No. 18/173,927.
Prior Publication US 2024/0289107 A1, Aug. 29, 2024
Int. Cl. G06F 8/65 (2018.01); H04L 41/046 (2022.01); H04L 43/0811 (2022.01); H04L 43/16 (2022.01)
CPC G06F 8/65 (2013.01) [H04L 41/046 (2013.01); H04L 43/0811 (2013.01); H04L 43/16 (2013.01)] 12 Claims
OG exemplary drawing
 
1. A method for providing enhanced reliability for data streams, the method comprising:
identifying an upgrade request sent by a client device to an upgrade node;
monitoring a response to the upgrade request from the upgrade node to the client device;
determining that the response is indicative of a connection issue between the client device and the upgrade node;
identifying, based on determining that the response is indicative of the connection issue, a support agent associated with the client device; and
providing an alert to the support agent with an indication that there is the connection issue between the client device and the upgrade node,
wherein determining that there is the connection issue comprises determining that the upgrade node is multicast enabled and that the client device is not multicast enabled; and
wherein providing the alert comprises providing a recommendation to the support agent to enable multicasting on the client device.